Senior Service Engineer
Full Time
G-Able
Tech
Posted on 2/04/2024
Qualifications
Qualification
- Bachelor’s degree in Computer Science/Engineering or related.
- 4+ years of experience in the role of Service Engineer or Service Desk
- Proficient in English (able to communicate effectively)
- Customer service-oriented mindset
- Knowledge of Technical windows
- Able to travel to work easily
Responsibilities
Responsibilities
- Lead the service desk team
- Manage resources and monitor the team's work to be following the contract.
- Monitor reports and performance of the team
- Answer calls to give advice and solve basic computer system problems for users via telephone, Email, and MS Team.
- Perform remote duties on customer machines to resolve computer system problems.
- Performs problem analysis duties and forward problems that cannot be resolved to the 2nd line support Level
- After opening the event Customer details and problems must be entered. to record it correctly in the system
- Follow up on solving problems for users from the beginning until the end of the process.
